1
We review the request
Your submission gives us the issue type, priority, system, and context so we can understand what is affected.
Support & Service
Support for businesses that need their website, software, and systems working right
Get help with website issues, application problems, hosting questions, access issues, and technical requests from the Ruby Shore team.
Support Request
Get the issue in front of the right team.
Use this form for website problems, application bugs, email trouble, hosting support, access issues, or anything that needs Ruby Shore's attention.
Routed by issue type
Requests are sorted by website, application, hosting, email, or general support.
Details matter
Links, screenshots, error messages, account names, and timing help us diagnose faster.
Need immediate help?
For urgent business-impacting issues, call 318.625.0860.
What Happens Next
A cleaner way to get support moving.
The support form gives our team the context needed to triage, assign, and follow up without unnecessary back and forth.
2
We route it internally
Website, application, hosting, email, and access requests are routed to the team member best suited to help.
3
We follow up with next steps
We may ask for more details, confirm access, provide guidance, or begin working through the support item.
Helpful Resources
Need guidance before submitting a ticket?
The Ruby Shore Resource Center can support common website editing questions, while the support form is best for specific technical issues or requests that need our team.
For anything urgent or business-critical, calling directly after submitting ensures the details are in the system and someone is aware of the priority.
Resource Center
Tutorials and guidance for website updates, edits, and common content management questions.
Visit Resource CenterCall Ruby Shore
For urgent issues, call the office after submitting your request so the details are captured.
318.625.0860General Contact
For non-urgent questions, new project inquiries, or anything that doesn't fit the support form.
Contact Ruby ShoreSupport Starts Here
Tell us what is happening and we will help you find the right next step.
Whether something is broken, confusing, unavailable, or simply needs to be changed, the support form gives our team what we need to begin.